Customers find the ladle cute and appreciate its functionality, noting it works well with simple cream soups and gets the job done like any other ladle. They describe it as whimsically fun, with customers mentioning it brings many laughs while cooking chili. However, the ladle receives mixed feedback about its stability - while some say it stands up nicely in a pot, others report it falls over when setting it down. Additionally, customers find the size smaller than expected, and while the quality is adequate for a novelty item, the handle is very flimsy.