Customers find this hair brush to be the best they've used, detangling effectively and working well on fine hair. The appearance receives positive feedback, with one customer describing it as an opulently beautiful marvel of technology. Customers disagree on the brush's grip, with some finding it easy to hold while others say it keeps slipping out of hand. Durability is mixed, with some reporting no breakage while others find it flimsy when brushing. Customers disagree on whether it's pain-free, with some finding it totally painless while others say it's uncomfortable to use against the scalp. While some customers say it's great for thick hair, others note it's not suitable for thick or wet hair.